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A5 Multimedia app Support

If you have experienced an issue with payments or billing, please contact Apple/iTunes.

Technical support

If you are having problems with an app please try the following as this can fix most issues:

  • Restart your device. Hold down the sleep / wake switch for a few seconds until a red "Slide to Power Off" appears on your screen. Slide the slider, wait for your device to turn off, and use the sleep / wake button to power on your device again.
  • Try deleting the app. Press-and-hold your finger over the app until the app 'jiggles'. Then press the cross to delete the app.
  • Re-download the purchased app from the app store (you will not have to pay again as the app store will remember your purhcase). Tap 'App Store' on your device then tap the 'Updates' tab. Tap 'Purchased items' and re-download the app. Or search for name of the app in the app store and tap the "Install" button.

If this does not help please fill out the form and we will get back to you as soon as possible.

Please give as much information as possible such as what kind of device you are using, what version of the app you have (this can be found on the "About" tab or "i" button on each app) and as much information about the nature of the problem you are having so that we can assist you.


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Tel: 01978 821222   info@a5multimedia.co.uk
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